Spin Away Casino

Currency choice and conversion

At registration, choose a preferred currency from the available options. A deposit in another currency is converted at the prevailing daily exchange rate, and a payment system may deduct its own exchange fees from the deposit.

Request and minimum

Funds can be paid out only after a withdrawal request is submitted. To request one, log in and open the Withdrawal tab. The minimum depends on the method and appears beside that method.

Fees and processing

Withdrawal is fee-free once the deposit has been wagered at least once. Otherwise, an 8% fee with a minimum of €4 or equivalent may apply. Timing varies by method and is usually 3 to 5 business days. Full verification and valid identification are required before the first withdrawal.

Destination and limits

Withdrawals can be sent only to an account you own. Funds return to the original payment method, meaning the card, bank account or other method used to fund your account, unless we approve a different method after additional security checks.

In total you can withdraw up to €10,000 or the equivalent in your account currency, which is NZ$20,000 for New Zealand dollar accounts, across all requests made in any rolling 24 hours.

Pending requests and account closure

Cancel an unfinished request under My Account and Pending Withdrawals before finalisation. The method minimum ceases to apply when you voluntarily close your account.

Upload and account security

Under My Account and My Documents, upload colour JPG, GIF or PDF files, with each file no larger than 5 MB. We may suspend wagering or restrict account options until requested information arrives. Keep your password private and notify us immediately if your account or password may be compromised.

Limits and time away

Set deposit limits by day, week or month under My Account and Responsible Gaming. In the same area, temporarily block your account for 24 hours, 30 days or 90 days. A 7-day cooling-off period is also available.

Self-exclusion

Request self-exclusion from your registered email address through Customer Support. It takes effect within 24 hours of receipt. Self-exclusion lasts at least 6 months and stops promotional material during that period.

Self-exclusion covers only our casino within the Anjouan Gaming network, while operators outside it remain outside its scope. Also contact all other gambling sites where you have an account and request self-exclusion there.

Practical play habits

Play for entertainment rather than to make money. Avoid chasing losses, set limits for yourself and take regular breaks.

For independent help, contact Gamblers Anonymous or Gambling Therapy.

Licence and age

We are licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, under licence No. ALSI-202607037-FI2.

You must be 18 or the legal gambling age where you live, whichever is higher, and we may ask for proof of age at any time. Follow the laws where you live, and use a payment card to deposit only where online gambling is legal.

Complaint route

Write to our support team first. Our support team tries to reach an agreed solution with you, and if it cannot, the dispute goes to our management. If all efforts fail, you have the right to have the dispute settled via arbitration.

If you are not satisfied with how a bet was settled, send the details to our support team, and we intend to answer within 28 days of receipt. Disputes must be lodged within 3 days of the date the wager was decided.

Complaints about our privacy policy or the handling of your personal data are acknowledged within 72 hours, and we try to resolve them within 30 calendar days. If such a complaint stays open after that, we explain the free Alternative Dispute Resolution options.

Players who believe we breach our licence may contact Anjouan Licensing Services Inc. through its Player Support channel or the File a Complaint button in our licence seal.